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In this interview series titled “Workplace Conflict Resolution: How Team Leaders Can Create The Right Environment To Resolve Conflicts", Heather Perry, the esteemed owner of Proper Leap, imparts invaluable insights into the critical role of conflict resolution in effective leadership. Heather underscores the fundamental need to establish a safe environment that fosters dialogue, ensuring that both parties are well-prepared for conflict resolution discussions. Emphasizing the principles of clarity and transparency, she advocates for a fair and equitable approach to conflict resolution, promoting active listening and collaborative problem-solving. Additionally, she addresses the adverse impact of inadequate leadership and sub-optimal task delegation within a team, underscoring the importance of proactive measures in preventing and mitigating conflicts.

Heather's journey to her career in consulting and operational excellence was shaped by her passion for fostering memorable experiences, knowledge sharing, and facilitating seamless work processes. The COVID-19 pandemic presented challenges, forcing her team to adapt and reinvent their operations, highlighting the importance of resilience and empathy. Heather emphasizes the quote “Be accountable to your role, not entitled to it” as a guiding principle in her life and leadership, emphasizing the importance of responsibility and humility.

Proper Leap prioritizes helping businesses succeed through tailored, modern solutions, and building relationships based on trust, integrity, and reliability. Heather attributes her success to three key character traits: social and emotional intelligence, active involvement, and humility. She emphasizes their impact creating a collaborative, inclusive work environment.

Heather outlines five ways for team leaders to create the right environment for conflict, including creating a safe space, preparing both sides, promoting clarity and transparency, actively listening, and providing collaborative solutions. She emphasizes the detrimental effects lack of leadership and improper task delegation within a team and the importance of proactive conflict management.

Heather's movement aims to inspire people to get involved in their communities by volunteering, driven by the desire to make a positive impact in the lives of others. Her advocacy for volunteerism aligns with her belief in the power of collective engagement to enrich communities.

Through her interview, Heather demonstrates the importance of conflict resolution in leadership and emphasizes the impactful role of community engagement in making a positive difference. Her insights and experiences seek to inspire others to embrace conflict resolution and actively engage in volunteerism for the betterment of communities.

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Read the full article with Eric Pines at Authority Magazine

Published in:

Authority Magazine

14 min read · Aug 16, 2023

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